Effective Date: March 1, 2026
We handle some of the most sensitive information imaginable — details about incarcerated individuals, their legal situations, and their families. We take this responsibility seriously. This policy explains exactly what we collect, why we collect it, and how we protect it.
We collect information you provide directly:
We also collect limited technical data automatically: IP address, browser type, pages visited, and time spent on the site. This helps us improve the service and detect abuse.
We use your information to:
We do not sell your personal information. We do not use your case information for advertising. We do not share your information with correctional facilities or government agencies unless required by a valid court order.
Access to your case data is strictly limited:
We will never voluntarily share your information with the BOP, state DOC, or any correctional facility.
We use industry-standard security measures including:
No system is 100% secure. If we become aware of a breach affecting your data, we will notify you promptly.
We retain your case data for as long as your account is active or as needed to provide our services. Given the nature of administrative remedy proceedings — which can span months or years and may be needed for future court filings — we err on the side of retaining records longer rather than shorter.
You may request deletion of your account and associated data at any time by contacting us. We will process deletion requests within 30 days, except where retention is required by law or necessary to protect our legal interests.
You have the right to:
To exercise any of these rights, please contact us using the information below.
We recognize that incarcerated individuals have limited ability to manage their online accounts and data. Family members or authorized representatives acting on behalf of an inmate may exercise the above rights on their behalf, provided they can verify their relationship and authorization.
We are aware that information about grievance filings could potentially be used against an inmate. We design our systems with this risk in mind and limit access to case data strictly to authorized team members and the account holder.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us through our Contact page.
This policy may be updated from time to time. We will notify registered users of material changes via email. The "Effective Date" at the top of this page indicates when the policy was last revised.