You Can Protect Them
From Your Side
Of the Wall.
Your loved one is inside. You're on the outside. And there is something meaningful you can do right now to protect their rights and keep their grievance on track.
Your loved one has a 4-step process available to resolve their complaint — and it's the most powerful tool they have right now. Each step must be filed correctly, in order, and on time. The goal is resolution inside the system. But if the system refuses to act, successfully completing every step is what preserves the right to pursue legal action. Skipping a step or missing a deadline can permanently close that door.
If You're Feeling This, You're in the Right Place
Many Families Feel Exactly This Way.
Helpless watching from the outside
Confused by the paperwork and deadlines
Afraid of making a costly mistake
Unsure if anyone is actually listening
Afraid the system will dismiss you before you even get started
Feeling like nobody on the inside actually cares
Not knowing where to turn or who can actually help
If any of these sound familiar, you're not alone — and you're in the right place.
Those feelings are valid. And there is something you can do about it.
“I felt like nobody cared what was happening to my brother. That he was just a number. Remedy Navigators was the first time anyone said to me: we do care, and here is exactly what we do about it.”
— Family member of a federal inmate, Texas
The Clock Starts Running the Moment the Incident Happens.
Under federal law, an inmate has just 20 calendar days after an incident to start the grievance process. Miss that window, and the right to file can be permanently lost — even if the complaint is completely valid.
Most families don't discover this process until weeks or months have already passed. By then, deadlines may have expired and options are limited. The sooner you act, the more we can do.
We Give You Everything You Need to Do This Right.
The right forms, the right deadlines, the right instructions — step by step. Your family does the filing; we make sure nothing is missed.
Every Form, Done Right
We give you every form — BP-8 through BP-11 — pre-filled with the correct language, the right attachments, and the proper citations. Step-by-step instructions included.
Every Deadline, Tracked
Miss one deadline and the grievance can be thrown out of court — permanently. Our deadline calculator tracks every filing window so your family never misses one.
Every Roadblock, Documented
Forms go missing. Staff say they can't help. We've seen every trick — and we give you the tools to document each one and the guidance to escalate through every level.
We've Been on Both Sides
Our team includes formerly incarcerated individuals and former BOP staff. We know how this system works from the inside — and we use that knowledge for your family.
Three Steps. No Complications.
Tell Us About the Situation
Fill out our intake form — it takes about 10 minutes. You can do it from your phone, at home, any time.
We Review and Map the Path
Our team reviews the situation, identifies which step of the process applies, and gives you a clear map of the deadlines, forms, and documents needed.
Our Guide Walks You Through Filing — Start to Finish
Our free step-by-step guide covers how to prepare, submit, and track every form. At each stage you'll know exactly where things stand and what comes next.
What Other Families Say
Names and details changed to protect privacy. Stories shared with permission.
"I didn't know anything about the grievance process. I just knew my son was being denied medical care and I felt completely helpless. Remedy Navigators walked me through everything — what forms to file, what deadlines to meet, what to do when the facility 'lost' his paperwork. I finally felt like I was actually doing something."
A mother from Georgia
Son incarcerated at a federal facility
"My husband told me about an incident with a guard and I had no idea what to do. I found this service and they walked me through every step. Every form was ready to go. Every deadline was on my calendar. When the facility tried to delay things, the guidance I got told me exactly what to do. I didn't have to figure any of it out on my own."
A wife from Ohio
Husband incarcerated at a federal BOP facility
"I'm my brother's only family. He's been inside for three years and I've been trying to help him from the outside the whole time. Remedy Navigators is the first thing that actually made me feel like I could. They gave me the forms, the deadlines, the instructions. I just followed the steps — and it worked."
A sister from Florida
Brother incarcerated at a state facility
One family at a time, we can change how this system works.
The federal grievance process is designed to be confusing. Most families never find out it exists until it's too late. Every time you share this page, another family gets the information they need before the deadline passes — not after. That is how real change happens: not in courtrooms, but in the moment someone realizes they have rights and knows exactly how to use them.
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You're Doing Everything You Can.
Being here, searching for answers, is already an act of love. Let us give you the tools to turn that love into concrete action.
The grievance process is complicated. But with our step-by-step guides, pre-filled forms, and deadline calculator, you have everything you need to do it correctly.
Questions? Reach us at [email protected]