We educate families about the rights their loved one still holds. We empower them with the knowledge, tools, and step-by-step guidance to act on their loved one's behalf — clearly, correctly, and on time. And when the system fails to listen, we advocate relentlessly — so your loved one's voice is heard.
A properly filed complaint has the best chance of being resolved right where it starts. But when the system fails — when complaints are ignored and court becomes the only option — our members walk in with everything they need. Every form filed. Every deadline met. Every step documented. A complete record that no judge can dismiss.
Our mission is built on three pillars: Educate. Empower. Advocate. We believe that every incarcerated person deserves to understand their rights, have the tools to exercise them, and have someone in their corner when the system pushes back.
We educate inmates and their families about the administrative remedy process — what it is, how it works, and why it matters. Knowledge is the first line of defense. When people understand the system, they can use it. We break down complex legal procedures into plain language so that no one is left in the dark about the rights they still hold.
We empower them with the tools, resources, and step-by-step guidance to resolve problems on their own terms. From deadline calculators and form libraries to personalized case tracking, we give inmates and families everything they need to take action — clearly, correctly, and on time. A properly filed complaint has the best chance of being resolved right where it starts.
We document everything when the system fails. When complaints are ignored, forms go missing, and deadlines are manipulated — we make sure every obstruction is on the record, every step is properly filed, and every response is tracked. When court becomes the only option, our members walk in with a complete administrative record that no judge can dismiss on a technicality.
Our mission isn't just words on a page. It shapes every tool we build, every guide we write, and every resource we put in your hands.
Our guide shows you how to prepare every grievance form with the correct language, the right attachments, and the proper citations — so nothing gets rejected on a technicality.
Missing a deadline is the number one reason cases get thrown out. Our deadline calculator shows every filing window so you never miss a date.
When forms go missing, staff refuse to help, or someone tries to scare you into giving up — our guide shows you how to document it, report it, and make sure it doesn't stop your loved one's grievance.
Keep copies of every form filed and every response received. If you ever go to court, you'll have a complete paper trail ready to go.
Our team includes formerly incarcerated individuals and contributors with direct BOP and DOC experience. We know the system from both sides — and that's your advantage.
We explain everything in words that make sense. No legal jargon, no confusing forms, no guesswork. You'll always know exactly where your loved one's grievance stands.
The System by the Numbers
Cases on Record
10 years (2014-2024) of FOIA data
Denied or Rejected
the BOP says no almost every time
Favorable Outcomes
system-wide success rate
Cases Filed Per Year
average over the last 5 years
Source: The Remedy Project / Data Liberation Project — 65,712 FOIA records from the BOP Administrative Remedy Program (01/2000–06/2024)
These are illustrative composite examples based on the types of issues federal inmates commonly face. They show how proper filing at each step can change outcomes. They are not testimonials from specific named clients.
M.R.
Family Member · Illustrative Example
Medical Care“My brother had been requesting treatment for a chronic condition for over a year. The facility kept saying they were "reviewing" it. Remedy Navigators helped us file a BP-9 with the right medical documentation and language. Within 45 days, he was transferred to a facility with a specialist and started treatment. We never had to go to court.”
T.J.
Inmate · Illustrative Example
Living Conditions“The heating in our unit had been broken for three winters. I filed complaints on my own twice and both were rejected for "procedural errors." When I signed up, they helped me refile correctly and escalated it all the way to the Regional Director. The heating was repaired within two months of the BP-10 response.”
D.W.
Family Member · Illustrative Example
Staff Conduct“My son was being retaliated against after filing a grievance about a CO. The facility denied everything at every level. But because Remedy Navigators documented every step perfectly — every form, every deadline, every denial — his attorney said it was the most complete administrative record he'd ever seen. The court accepted the grievance immediately.”
L.P.
Inmate · Illustrative Example
Disciplinary Action“I lost good-time credits after a disciplinary hearing where I wasn't allowed to present witnesses. I didn't know I could challenge it. The team helped me file through all four steps within the deadlines. At the Central Office level, the BOP reversed the decision and restored my credits. I'm now scheduled for release eight months earlier than I would have been.”
Required — every step must be completed to give the complaint the best chance of being resolved
BOP favorable outcome rate without professional help (FOIA data)
Reason cases are dismissed: procedural exhaustion failures, not weak merits
These are illustrative composite examples based on common case types in the federal BOP system. They are not testimonials from specific clients and do not represent guaranteed outcomes. Individual results will vary based on the facts of each case, the facility, and the applicable regulations.
Real stories from real clients are the most powerful thing we can show families who are searching for help right now. If Remedy Navigators helped you or your loved one, your experience could be the reason someone else doesn't give up.
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Share Your StoryThe federal grievance process is designed to be confusing. Most families never find out it exists until it's too late. Every time you share this page, another family gets the information they need before the deadline passes. That is how real change happens.
Our free guide covers the entire federal administrative grievance process — the forms, the deadlines, the communication with the facility. At no cost.
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