Some families want to learn the steps and handle things themselves. Others want us to take over completely. Either way, we've got you covered. Pick the plan that fits your situation.
Every plan includes Roadblock Protection — our most important service.
Many prisons try to block complaints. Forms disappear. Staff refuse to help. People get threatened. This is the number one reason good complaints never make it to court. Every plan we offer includes our roadblock protection — because we've seen these tricks from both sides, and we know how to stop them.
“I didn't know the 20-day clock was already running. Remedy Navigators caught it in time and filed everything correctly. Without them, we would have lost our right to sue entirely.”
Denise R.
Mother of a federal inmate, Texas
“My husband had been complaining about his medical situation for months. By the time I found this service, we had already missed one step. They reviewed everything, explained our options, and helped us file what we still could.”
Patricia M.
Wife of a BOP inmate, Georgia
“The Guardian plan was worth every penny. The court-ready documentation package they put together is exactly what our attorney needed. Professional, thorough, and they answered every question I had.”
James T.
Son of a federal inmate, Florida
Every day you wait is a day closer to a missed deadline.
The BOP gives you 20 days from the incident to file your first complaint. Courts dismiss cases every day because families didn’t know the clock was running. Most members who come to us wish they had started sooner.
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Learn & Do It Yourself
Best for families who want to understand the process and feel confident handling the filings themselves, with our guidance.
What's Included
We Handle Everything For You
Our most popular plan. You tell us what happened — we take care of every form, every deadline, and every filing from start to finish.
What's Included
Everything, Including Court Prep
The most complete plan. Everything in Advocate, plus we prepare a full court-ready documentation package if you decide to take your case to federal court.
What's Included
All plans are billed monthly and may be canceled at any time. Family members may enroll on behalf of an incarcerated individual. Payment can be made via credit card, money order, or through approved inmate trust account services.Contact us if you need assistance with payment arrangements.
Here's what the experience looks like from the moment you enroll to the moment your process is complete.
A family member or the inmate themselves enrolls online. We'll ask you to walk us through what happened, when it happened, and what you'd like resolved. No legal knowledge required.
Our team writes up each form using clear, factual language and the right policy references. You'll get a chance to review everything before it's submitted.
We handle all submissions, watch every deadline, confirm your filings are logged, and keep you updated at every step. Nothing falls through the cracks.
We handle each appeal — from the Warden all the way to Washington, D.C. — until the process is fully complete. Guardian members also get a full court-ready document package.
Absolutely. Our service is built with families in mind. A family member on the outside can enroll, share the details of the situation, and we'll handle everything from there. We know that inmates have very limited access to phones, computers, and resources — so having someone on the outside manage this is often the best approach.
We work mainly with the family member or whoever enrolled on the outside. When we need specific details from the inmate directly, we coordinate through approved mail or, where available, the TRULINCS email system. We've designed our intake process to gather as much as possible upfront so we don't need to go back and forth too many times.
Contact us right away — don't wait. Depending on the situation, there may still be options available. We'll review what happened, explain your options honestly, and help you figure out the best path forward. The sooner you reach out, the more we can do.
We're a document preparation and advocacy service, not a law firm, and we don't give legal advice. What we do is prepare forms, track deadlines, research BOP policies, and manage the filing process on your behalf. If you need an attorney, our Guardian plan includes access to our referral network.
From the first informal complaint all the way to the final appeal, the process usually takes 6 months or more. The BOP is allowed to extend their response deadlines at each step, and they often do. We track every deadline and extension so nothing slips through the cracks.
Yes, you can cancel anytime. That said, we'd recommend staying enrolled until the process is fully complete — canceling in the middle could create gaps in your deadline tracking and documentation. If you have concerns about cost, reach out and we'll see what we can work out.
Almost anything related to life inside a federal facility: medical care, disciplinary actions, housing conditions, staff behavior, religious accommodations, property issues, transfer requests, program access, and more. If something happened that affected the inmate's rights or conditions, it's worth exploring.
The Guardian plan includes a complete organized package: copies of every form filed, every receipt received, a timeline of the whole process, and a certification showing that all required steps were completed. This is what you'd need to show a court that you went through the process correctly.
Understanding your options is the first step. Here's an honest comparison so you can make the right decision for your situation.
| Factor | DIY Filing | ★ Remedy Navigators | Hiring an Attorney |
|---|---|---|---|
| Monthly Cost | $0 | $19 – $59 / mo | $200 – $500+ / hr |
| Time Investment | 20–40 hrs per filing | Minimal — we handle it | Low (attorney handles) |
| Error Risk | Very High | Very Low | Low |
| Deadline Tracking | Manual — easy to miss | Automated + team oversight | Varies by firm |
| Roadblock Handling | None — you're on your own | Documented counter-strategies | Limited at BOP level |
| Document Storage | Self-managed | Secure vault included | Varies by firm |
| Court-Ready Record | Unlikely without experience | Yes — built for litigation | Yes |
| Insider BOP Knowledge | None | Former inmates + former BOP staff | Rarely |
Attorney costs are estimates based on typical federal civil rights hourly rates. Remedy Navigators is not a law firm and does not provide legal advice.
The process is confusing, the deadlines are unforgiving, and the stakes are high. That's exactly why we're here. Let us handle the hard parts so you can focus on what matters.
Ask Tara — our free AI assistant — to walk you through your situation. She'll explain what each plan covers, what your deadlines look like, and which option makes the most sense for your case. No sign-up required.
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